Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how Velcart LLC ("Velcart", "we", "us") collects, uses and protects personal information when you visit velcart.store or contact us about our marketplace management services.

1. Information we collect

• Information you give us: your name, email address, phone or WhatsApp number, company details and anything you include in an enquiry.
• Client account information: when you become a client, the marketplace store data and access permissions you choose to share with us so we can deliver our services.
• Technical information: basic data your browser sends automatically, such as IP address, device type and pages visited. Our website stores your light/dark theme choice locally in your browser.

2. How we use your information

• To respond to enquiries and provide quotes or strategy calls.
• To deliver, manage and report on the services you have engaged us for.
• To send service-related communications such as reports and invoices.
• To meet legal, tax and accounting obligations.

We do not sell your personal information.

3. Sharing your information

We share information only where necessary: with service providers who help us run our business (for example email, hosting and accounting tools), with marketplaces as part of managing your store, or where required by law.

4. Data retention

We keep enquiry information for as long as needed to respond and follow up, and client information for the duration of our relationship plus any period required by law.

5. Security

We use reasonable technical and organisational measures to protect your information. We access marketplace accounts through official user-permission features wherever available and never ask for more access than we need.

6. Your rights

Depending on where you live (including under the UK GDPR, EU GDPR or US state privacy laws), you may have the right to access, correct, delete or restrict use of your personal information, or to object to certain processing. To make a request, email us at info@velcart.store.

7. International transfers

We serve clients in the United States, United Kingdom, Spain and other countries, so your information may be processed outside your home country. Where required, we use appropriate safeguards for these transfers.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed.